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Holy Family Services Capacity Building

Holy Family Services began in 1983 when a local Certified Nurse-Midwife at a local clinic discovered that more than 1,000 pregnant women in Hidalgo County lacked any form of prenatal care. Seven years later, Holy Famile Services separately incorporated as a nonprofit organization. Through volunteer efforts and generous donations, Holy Family has grown and continues to serve families that lack access to adequate health care, in addition to families that desire to have an out-of-hospital birth.

What started in the Rio Grande Valley as a small clinic is now a nationally recognized model birth center and the oldest one in Texas. Its peaceful facility includes three birthing suites, a clinic, a classroom, a chapel, medical storage rooms, and housing for the many resident staff, volunteers, students, and visitors.

Cielo Strategy Group first met Holy Family Services through the Knapp Community Care Foundation’s (KCCF) nonprofit capacity building program. KCCF contracted with Cielo Strategy Group for our team to deliver a full organizational assessment for Holy Family Services. The three month assessment process identified areas of strength and improvement through listening, learning, and data collection by our team. It included recommendations for becoming a stronger organization. KCCF used the organizational assessment to guide their investment in Holy Family Services long-term growth and sustainability.

With that grant funding, the Cielo Strategy team then worked hand-in-hand with Holy Family Services to execute on areas of growth identified during the assessment process. Our focus with Holy Family for the year-long partnership was strengthening board governance and executive leadership for the organization. This included extensive board training and education, creating a realistic fundraising framework, and executive coaching.

Although our initial capacity building work wrapped up, we remained in contact with Holy Family Services. In 2022, Holy Family’s executive director reached out to ask for support with staff development. Using the DISCstyles™model, The Cielo team worked with the Holy Family staff team to identify everyone’s behavioral styles and encouraged the use of several communications strategies that we worked through together. You can read more about that project here.

Holy Family Services is a completely different organization than when we first started working with them in late 2019. The executive and the organization’s Board have put in the work to increase board engagement, implement an annual planning process, increase revenue streams through billing, and ensure that staff morale remains high. Cielo Strategy Group worked hand in hand with the Holy Family Services team to implement new strategies and we are thrilled that the organization continues to grow by investing in its staff and board for long-term sustainability.

  • The Cielo Strategy Group team brings a passion for strengthening nonprofits to their work, and it is evident in their every detail – from their outstanding customer service, to their impeccable follow-through, to the way they engage with residents, board and staff – I just can’t say enough good things. They are professional, knowledgeable, and genuinely dedicated to creating a sustainable organization. I am forever grateful to them.

    Thrive Youth Center
  • The Bay City ISD School Board and staff could not have been more enthusiastic about the marketing plan that Cielo Strategy Group developed for us. We are extremely excited to see what we can do with the tools you've given us. Thank you so much for making my job easier."

    Bay City ISD
  • Thank you so much, Cielo Strategy Group for creating capacity within our organization now and for the future. You guided us, coached us, encouraged us, and taught us how to execute ideas that had always felt like far-off dreams. You didn’t come in and point out our weaknesses – you celebrated our strengths, and then, you met us where we were and gave us actionable steps to strengthen our board governance, fundraising, communications, storytelling, and operations. We are stronger because of you!

    Girls on the Run Bexar County
  • The Cielo team has been a trusted partner strengthening our organization from the inside out. After facilitating our initial organizational assessment process, they identified key areas we needed to focus on that would move our mission forward. They didn’t just give us a report with recommendations, they jumped in and created the infrastructure we needed to help us operate more effectively – from basic Board governance documents and processes to a staff and volunteer handbook, to operational planning and goal-setting. They have coached me to become a better leader. As we celebrated our ten-year anniversary, we accepted a transformational gift to purchase our own land and build upon our vision. We could not have done this without “getting our house in order”, which is what Cielo Strategy Group did for us.

    South Texas Juvenile Diabetes Association
  • The Cielo team has been instrumental in helping the Weslaco Museum rebuild for the future. As a new Executive Director, I am thankful for their unwavering commitment. They provided our organization with the proverbial “light at the end of the tunnel” – enabling us to focus on our vision and mission. They have helped the Weslaco Museum grow our member base, streamline our website, strengthen our board, and our overall vision for the future.

    Weslaco Museum
  • Cielo Strategy Group is part of our Clinic family. With our long standing partnership, I have relied on their team as a steady support system – responding to our needs and flexing with us. They have elevated our storytelling and communications, guided us through annual fund development plans, designed and project managed annual appeal mailings, coached us through grant proposals, facilitated Board sessions and a strategic planning process. They push us toward excellence and don’t settle for less.

    San Antonio Christian Dental Clinic