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Hill Country Crisis Council

Hill Country Crisis Council assists survivors of family violence, sexual assault and child abuse put the pieces of their lives back together by providing intervention, protection and justice in a five county region.

In early 2020, Hill Country Crisis Council’s Board decided it was at an important juncture and needed to look both inward and outward to explore their future possibilities. In order to meet ever-changing needs and demonstrate a commitment to its clients and the broader community, the Board needed to wrestle with questions like:

  • How do we prepare operationally for aging facilities?
  • How do we meet the demand for services?
  • How do we market ourselves for continued growth?
  • How do we secure the adequate resources to achieve our mission and vision?

Hill Country Crisis Council turned to the Cielo Strategy team to assist them in answering these questions through a comprehensive strategic planning process.

In partnership with Cielo Strategy, Hill Country Crisis Council focused on positioning themselves for future growth and better articulating their story to the broader community. A full strategic planning process includes focus groups, individual interviews, a materials review, multiple surveys to a variety of constituent groups, and planning meetings.

After listening, learning, and gathering data the Cielo Strategy team delivered a detailed three-year written plan to the Hill Country Crisis Council leadership and Board that includes strategic priorities, strategic goals and activities, an annual operational planning tool, and a dashboard to measure success.

  • The Cielo Strategy Group team brings a passion for strengthening nonprofits to their work, and it is evident in their every detail – from their outstanding customer service, to their impeccable follow-through, to the way they engage with residents, board and staff – I just can’t say enough good things. They are professional, knowledgeable, and genuinely dedicated to creating a sustainable organization. I am forever grateful to them.

    Thrive Youth Center
  • The Bay City ISD School Board and staff could not have been more enthusiastic about the marketing plan that Cielo Strategy Group developed for us. We are extremely excited to see what we can do with the tools you've given us. Thank you so much for making my job easier."

    Bay City ISD
  • Thank you so much, Cielo Strategy Group for creating capacity within our organization now and for the future. You guided us, coached us, encouraged us, and taught us how to execute ideas that had always felt like far-off dreams. You didn’t come in and point out our weaknesses – you celebrated our strengths, and then, you met us where we were and gave us actionable steps to strengthen our board governance, fundraising, communications, storytelling, and operations. We are stronger because of you!

    Girls on the Run Bexar County
  • The Cielo team has been a trusted partner strengthening our organization from the inside out. After facilitating our initial organizational assessment process, they identified key areas we needed to focus on that would move our mission forward. They didn’t just give us a report with recommendations, they jumped in and created the infrastructure we needed to help us operate more effectively – from basic Board governance documents and processes to a staff and volunteer handbook, to operational planning and goal-setting. They have coached me to become a better leader. As we celebrated our ten-year anniversary, we accepted a transformational gift to purchase our own land and build upon our vision. We could not have done this without “getting our house in order”, which is what Cielo Strategy Group did for us.

    South Texas Juvenile Diabetes Association
  • The Cielo team has been instrumental in helping the Weslaco Museum rebuild for the future. As a new Executive Director, I am thankful for their unwavering commitment. They provided our organization with the proverbial “light at the end of the tunnel” – enabling us to focus on our vision and mission. They have helped the Weslaco Museum grow our member base, streamline our website, strengthen our board, and our overall vision for the future.

    Weslaco Museum
  • Cielo Strategy Group is part of our Clinic family. With our long standing partnership, I have relied on their team as a steady support system – responding to our needs and flexing with us. They have elevated our storytelling and communications, guided us through annual fund development plans, designed and project managed annual appeal mailings, coached us through grant proposals, facilitated Board sessions and a strategic planning process. They push us toward excellence and don’t settle for less.

    San Antonio Christian Dental Clinic